Our goal is to provide the best products and service at the most reasonable cost. However, in order to maintain our low cost alternative to retail, we have created a detailed return policy.
• Item(s) are non-returnable if they have been shipped more than 30 days prior.
• Electronics that have been opened and/or unsealed are non-returnable. If defective, follow the manufactures Warranty policy.
• Service Manuals and Propellers that have been opened, unsealed and/or used are non-refundable.
• Clearance item(s) are sold “AS IS” and are non-returnable.
• Return Authorization, by email, is required for ALL returns.
• Item(s) must be returned in brand new or unused condition, at customer’s expense. All original packing, parts, accessories, manuals, coupons and warranty cards must be included.
• Item(s) returned for any reason may be subjected to a 20% restocking fee.
• Item(s) shipped in error by M&M Marine Service, LLC will not be charged a restocking fee and cost of return shipping will be reimbursed to customer.
• Only after returned item(s) have been received and inspected, will a credit be issued. This process may take up to 1-3 business days after item(s) have been received.
• Customers are responsible for shipping charges on all exchanged item(s).
Required Steps for Returns
M&M Marine Service, LLC must be contacted by email prior to any returns being sent or we will not be able to accept or process your return. When requesting a Return Authorization by email, you must include the following information in your email:
• Your name (first and last)
• Your phone number (including area code)
• Order/Invoice number
• Detailed product description(s) and/or SKU number(s)
• Reason for return (defective, unwanted, exchange, shipping error, etc.)
Once you have received authorization from M&M Marine Service, LLC, follow these steps in shipping an item back as a return.
• Products must be received by M&M Marine Service, LLC within two weeks of receiving the Return Authorization. After two weeks, returns will not be accepted.
• The product must be repacked into its original packing.
• You must use a method of shipping that can be tracked, such as UPS or FedEx.
• Return tracking number, date of shipment, shipping method and order/invoice number must be emailed to sales@mandmmarine.com